Refund Policy

At PixelPulse Studio, we are committed to delivering high-quality digital marketing services tailored to your business goals. However, due to the nature of our work — which involves strategy, time investment, and custom deliverables — all refund requests are handled carefully and fairly.

1. Case-by-Case Evaluation

Refunds are assessed individually based on:

  • The scope of the project
  • The amount of work already completed
  • The reason for the refund request
We aim to be transparent and reasonable in our evaluations.

2. No Guaranteed Refunds

Once work has commenced, there is no guarantee of a full or partial refund. This includes but is not limited to:

  • Strategy development
  • Campaign setup
  • Content creation
  • Consultation hours
  • Design and technical services
We believe in clear communication and shared accountability.

3. Project Cancellation

If a client wishes to cancel a project before significant work has been done, a partial refund may be possible after deducting any administrative or preparatory work completed.

4. Non-Refundable Services

The following are generally non-refundable:

  • Completed and delivered work
  • Third-party tool or ad spend charges
  • Retainer-based service fees
  • Rush or priority tasks

5. Dispute Resolution

If you are unhappy with any aspect of our service, please contact us at hello@pixelpulse.studio. We value every client and strive to resolve concerns amicably.

Last updated: July 10, 2025